A capability model for public administration interoperability
Résumé
Interoperability is a critical factor for public administration-related entities that operate in collaborative/cooperative environments. Thus, performing an interoperability diagnosis based on a reference model provides an organization the opportunity to know its strengths and to prioritize actions to improve its performance and maturity. In public administrations, this issue is even more emphasized due to the need of considering standards policies imposed by national or international authorities. This paper proposes a Public Administration Interoperability Capability Model (PAICM) that describes intervals of expected results regarding the capability degree of certain measurable features related to its potential interoperability. The PAICM was applied to a government information technology agency, enabling the identification of the different barriers affecting organizational performance and a stratified analysis of the potential interoperability.
Origine : Fichiers produits par l'(les) auteur(s)
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